: Use "Save As" to place the installer in a memorable folder, such as your Downloads folder.
I should also consider if the software is related to hardware, like a device driver or firmware. If it's a hardware-specific software, guiding them to the manufacturer's support site using the model number (if there's a typo) would be helpful. r94r5370v1 software download new
A: Possibly, if the device adheres to standard USB classes. Check if the new package includes a .ko (kernel object) file or source code. : Use "Save As" to place the installer