Blackberry Passport Sqw100- 1 Autoloader -

An is an offline, all-in-one installer for the BlackBerry 10 operating system (OS). Essentially, it's a complete, self-contained software package that includes the entire OS. When you run the Autoloader executable file ( .exe ) on a Windows PC, it completely wipes your Passport's system partition and installs a fresh, clean version of the OS, effectively performing a factory restore.

Try closing the program, unplugging the phone, restarting the phone, and launching the program again. Sometimes, you need to plug the phone in just after starting the .exe file. blackberry passport sqw100- 1 autoloader