Ensure the credit card on file is valid and linked to the reservation.
The check-in process is the first, and arguably most crucial, physical touchpoint in the guest journey. A smooth, welcoming, and efficient arrival sets the tone for the entire stay, while a slow or chaotic one can ruin a guest’s perception of the hotel immediately. sihot pms check in
The agent secures a credit card authorization or processes a cash/digital deposit. Sihot integrates directly with major payment gateways to automate pre-authorizations securely. Ensure the credit card on file is valid
Manual data entry is prone to human error and slows down service. Sihot integrates with leading ID and passport scanners. A receptionist simply slides the document through the scanner, and Sihot automatically populates the guest profile with the correct spelling, birth date, document number, and nationality. Housekeeping Synchronization The agent secures a credit card authorization or
automatically transfer data from passports or IDs directly into the PMS, eliminating manual entry errors. Self-Service Key Pick-up:
For hotels seeking an even higher level of conversational automation, SIHOT integrates with platforms like . Through channels such as WhatsApp or SMS, guests can complete self check-in, book transfers or restaurant tables, request express check-out, and submit feedback – all via automated conversations. The integration works synchronously in real time, triggering campaigns based on guest segments defined in SIHOT.PMS.
This window highlights critical system flags, such as missing deposits or unassigned rooms. 4. Direct Reservation Layout