Select your preferred language from the dropdown menu and click . Accept the software license agreement.
If the installation fails repeatedly, try downloading a fresh installer from the manufacturer's Support Page. Select your preferred language from the dropdown menu
Are you currently encountering a during the process? Are you currently encountering a during the process
: If you purchased the device via major e-commerce platforms, contact the seller directly. They will provide a secure cloud link (such as Google Drive or Mega) to download the zip file for your exact generation (e.g., 4th generation, 6th generation, or 2026 quantum software updates). Double-click the icon now visible on your desktop
Double-click the icon now visible on your desktop. Troubleshooting Common Installation Errors Error Message / Issue "Hardware lock not found" The USB security dongle is missing or loose.
The has emerged as a popular, non-invasive tool in the holistic wellness and health assessment industry . By utilizing electromagnetic signals, this device claims to analyze the functional status of various body systems.
| Symptom | Possible Cause & Solution | | :--- | :--- | | | The file may be in a different format. If you cannot find a setup.exe or install.exe on the CD, the installer may be a different file type. Contact your vendor for guidance. | | "Cannot find encryption lock" Error | This error occurs when the software cannot detect the USB key (dongle) or its drivers. Ensure the USB key is properly inserted. You may also need to install or reinstall the specific drivers (e.g., "Rockey4 Driver") for this dongle from your installation media. | | Antivirus Flagging the Software | This is common due to how the software interacts with system files. It is often a false positive. Disable your antivirus just for the installation and re-enable it after. | | Software Won't Run on Windows 10/11 | Older versions of the software were designed for Windows 7, 8, or even XP and may not be compatible. Try running the program in Compatibility Mode : Right-click the program's icon > Properties > Compatibility tab > select "Run this program in compatibility mode for" an older version of Windows. |
